IT Service Desk Analyst
As a member of our information technology (IT) team, you'll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability.
You'll use and continually develop both your technical expertise and business acumen to maintain Johnsonville's innovative industry leadership.
Johnsonville, LLC IT Service Desk Analyst - 2nd Shift Position Overview:
As a Service Desk Analyst, you will work as an integral member of the front-line IT End User Computing team, the IT Service Desk.
You will support over 2,000 internal members using technology in day-to-day manufacturing and business operations.
The IT Service Desk is the front line of our IT support team and creates the first impression to our internal and external customers.
This is a great opportunity to provide exceptional customer service while leveraging your technical knowledge and expertise, in an environment you can continually add to your skillset and grow your potential.
We are looking for someone with strong communication and analytical skills as well as the ability to work effectively with customers and co-workers.
The ideal candidate should be a motivated self-starter with proven diagnostic ability.
Communication and interpersonal skills are critical as well as being focused on delivering an exceptional customer experience.
Responsibilities:
Monitor and answer phones, chat and portal tickets to provide front line technical support for all of Johnsonville's supported technology Create and configure member accounts, modify permissions and install software on member devices Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose and resolve technology issues for end users Document and log all troubleshooting steps and tests performed for knowledge article creation Display your strong customer service skills and positive demeanor while professionally supporting any type of technology user Provide support, insight and perspective on projects and initiatives both within the Service Desk team and in partnership with other teams at Johnsonville Strive for first-level resolution whenever possible, and 100% accurate escalation when necessary Education:
ITIL Foundation preferred IT-focused degree completed or enrollment in an IT-focused degree preferred
Experience:
1 Year minimum technical troubleshooting experience required Customer service or previous IT Support experience preferred Skills and Competencies:
Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Ability to present ideas in user-friendly language A strong working knowledge of various computing devices - laptops, desktops, virtual machines and mobile devices Knowledge and understanding of the following applications:
Microsoft Windows, Apple Mac OS & iOS, Microsoft Office productivity suite, Active Directory, Azure/Intune, SAP, Freshservice Understanding of principles of cybersecurity such as strong passwords and social engineering practices; ability to advise end users on how to remain secure Working knowledge of networks, VPN support and network printer support Strong documentation, time management and organization skills Familiarity with IT Service Management best practices Date:
October 16, 2023 Location:
Global Sausage Headquarters, Sheboygan Falls, WI (Our office is about an hour north of Milwaukee) Coach:
IT Service Desk Coach Shift:
2nd Shift, M-F (2pm - 10pm) Member Status:
Full Time, Salaried Non-Exempt Reason for Posting:
Member previously in the role retired after 20 years with Johnsonville! About our Company Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage.
Today, we are 3,000 Members strong.
We sell our famous sausage in all 50 United States and more than 40 countries.
We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally.
We call it The Johnsonville Way.
It has been our secret sauce for decades, and we hope you get to experience it for yourself! How to Apply:
External candidate:
Apply on-line only at:
careers.
johnsonville.
com Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment.
M/F/Vet/Disability Johnsonville values the service Veterans and their family members have given to our country.
We support the hiring of returning service members and military spouses.
Recommended Skills Active Directory Group Apple Ios Communication Consulting Coordinating Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
You'll use and continually develop both your technical expertise and business acumen to maintain Johnsonville's innovative industry leadership.
Johnsonville, LLC IT Service Desk Analyst - 2nd Shift Position Overview:
As a Service Desk Analyst, you will work as an integral member of the front-line IT End User Computing team, the IT Service Desk.
You will support over 2,000 internal members using technology in day-to-day manufacturing and business operations.
The IT Service Desk is the front line of our IT support team and creates the first impression to our internal and external customers.
This is a great opportunity to provide exceptional customer service while leveraging your technical knowledge and expertise, in an environment you can continually add to your skillset and grow your potential.
We are looking for someone with strong communication and analytical skills as well as the ability to work effectively with customers and co-workers.
The ideal candidate should be a motivated self-starter with proven diagnostic ability.
Communication and interpersonal skills are critical as well as being focused on delivering an exceptional customer experience.
Responsibilities:
Monitor and answer phones, chat and portal tickets to provide front line technical support for all of Johnsonville's supported technology Create and configure member accounts, modify permissions and install software on member devices Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose and resolve technology issues for end users Document and log all troubleshooting steps and tests performed for knowledge article creation Display your strong customer service skills and positive demeanor while professionally supporting any type of technology user Provide support, insight and perspective on projects and initiatives both within the Service Desk team and in partnership with other teams at Johnsonville Strive for first-level resolution whenever possible, and 100% accurate escalation when necessary Education:
ITIL Foundation preferred IT-focused degree completed or enrollment in an IT-focused degree preferred
Experience:
1 Year minimum technical troubleshooting experience required Customer service or previous IT Support experience preferred Skills and Competencies:
Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Ability to present ideas in user-friendly language A strong working knowledge of various computing devices - laptops, desktops, virtual machines and mobile devices Knowledge and understanding of the following applications:
Microsoft Windows, Apple Mac OS & iOS, Microsoft Office productivity suite, Active Directory, Azure/Intune, SAP, Freshservice Understanding of principles of cybersecurity such as strong passwords and social engineering practices; ability to advise end users on how to remain secure Working knowledge of networks, VPN support and network printer support Strong documentation, time management and organization skills Familiarity with IT Service Management best practices Date:
October 16, 2023 Location:
Global Sausage Headquarters, Sheboygan Falls, WI (Our office is about an hour north of Milwaukee) Coach:
IT Service Desk Coach Shift:
2nd Shift, M-F (2pm - 10pm) Member Status:
Full Time, Salaried Non-Exempt Reason for Posting:
Member previously in the role retired after 20 years with Johnsonville! About our Company Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage.
Today, we are 3,000 Members strong.
We sell our famous sausage in all 50 United States and more than 40 countries.
We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally.
We call it The Johnsonville Way.
It has been our secret sauce for decades, and we hope you get to experience it for yourself! How to Apply:
External candidate:
Apply on-line only at:
careers.
johnsonville.
com Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We value the diversity of our workforce and we embrace the principles of Equal Opportunity Employment.
M/F/Vet/Disability Johnsonville values the service Veterans and their family members have given to our country.
We support the hiring of returning service members and military spouses.
Recommended Skills Active Directory Group Apple Ios Communication Consulting Coordinating Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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